PRIVACY POLICY

Last updated: October 2025

Worshipful Spectacles Ltd (trading as The House of Spectacles) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us—whether online at https://thehouseofspectacles.com, by phone or SMS, or in person at our studio.

1. Who we are

Data Controller: Worshipful Spectacles Ltd
Trading name: The House of Spectacles
Registered address: First Floor, 22 – 27 The Oval, London E2 9DT, United Kingdom
Email: admin@worshipfulspectacles.com
Phone: 07827101451

If you have questions about this Policy or how we handle your data, please contact us.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

2. The data we collect

We may collect, use, store, and transfer the following types of personal data:

Identity Data – name, title, and date of birth
Contact Data – address, email, phone number
Financial and Transaction Data – payment and order details (processed securely by Shopify; we do not store full card numbers)
Special Category Data – optical prescriptions, measurements, photographs, and other data needed for bespoke and made-to-measure eyewear
Marketing and Communications Data – preferences for receiving updates from us by email, SMS, or phone
Technical and Usage Data – IP address, browser type, device information, and interaction data collected via cookies and analytics tools

For detailed information about the cookies and technologies we use, please refer to our Cookie Policy.

We do not knowingly collect data about children.

3. How we collect your data

Directly from you: when you book appointments, make purchases, sign up for our newsletter, or contact us.
Automatically: through cookies, analytics, and similar technologies when you use our website.
From third parties: such as analytics and advertising partners (Google Analytics, Facebook, Instagram, Pinterest, Elementor).

4. How we use your data

We process personal data only when the law allows. Our main purposes include:

Purpose	Legal basis
Create and manage your customer account or appointment	Performance of a contract
Process and deliver orders, including bespoke eyewear	Performance of a contract; explicit consent for special-category data
Provide order updates via email, SMS, or phone	Legitimate interests (customer service)
Respond to enquiries or after-sales requests	Legitimate interests
Send marketing updates, news, and event invitations	Consent
Administer and secure our business and website	Legitimate interests; legal obligation
Analyse and improve services and customer experience	Legitimate interests

You can withdraw consent for marketing at any time by clicking “unsubscribe” in our emails or contacting us directly.

5. Special-category (optical) data

We collect and use prescription and measurement data only to design, produce, and deliver your eyewear.
Processing is based on your explicit consent, which you may withdraw at any time (though we may not be able to complete bespoke orders without it).

6. Marketing communications

If you subscribe, we may send updates about new collections, limited editions, events, and offers via email (Mailchimp), SMS, or phone.
We never sell or share your data with others for their own marketing.
Opt out any time via the unsubscribe link or by contacting us.

7. Disclosure of your data

We share data only with trusted service providers who help us operate our business, including:

Shopify – secure e-commerce and payment processing
Mailchimp – email marketing platform
Analytics and advertising partners – Google Analytics 4, Facebook, Instagram, Pinterest
Optical and glazing laboratories – Essilor, Kent Optics, Seiko, Zeiss
Professional advisers – legal, accounting, and IT support

All partners must keep data secure and process it only under our instruction.

8. International transfers

Some partners (e.g. Meta, Mailchimp, Google) store data outside the UK.
Whenever we transfer data internationally, we apply appropriate safeguards (such as UK adequacy decisions or standard contractual clauses) to ensure protection.

9. Data security

We maintain physical, electronic, and procedural safeguards to prevent unauthorised access, loss, or misuse of personal data.
Access is restricted to staff and service providers who need it for legitimate business purposes.

10. Data retention

We retain data only as long as necessary for its purpose and legal requirements.

Customer records (including identity, contact, financial and transaction data) are kept for six years after your last transaction for tax purposes.
Prescription and optical data are kept for up to ten years, following College of Optometrists guidance.
After these periods, data is securely deleted or anonymised.

11. Your rights

You have the right to:

Access the personal data we hold about you
Request correction or erasure of your data
Object to or restrict processing
Withdraw consent for marketing or health data processing
Request data portability to another provider
Lodge a complaint with the ICO (https://ico.org.uk/)

To exercise any rights, please contact us at admin@worshipfulspectacles.com.

12. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content.
You can manage your preferences or withdraw consent at any time.
For full details, see our Cookie Policy.

13. Updates to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “last updated” date.